Category: Workplace Innovation

The Great AI Reckoning of 2026: Part 8 – When Margot Vance Learned That Some Problems Require a Human Who Can Say “I’m Sorry” and Mean It

January 26, 2026

Artificial Intelligence, Blog, Business Strategy, Business Transformation, Customer Experience, Digital Ethics, Enterprise Technology, Human-Centric AI, Leadership, Technology Implementation, The Great AI Reckoning of 2026 Series, Workplace Innovation

Reading Time: 15 minutes – Margot Vance turned off her Customer Empathy Bot and discovered what 18 months of AI optimization couldn’t teach her: some problems require human wisdom.