Category: Technology Implementation

The Great AI Reckoning of 2026: Part 8 – When Margot Vance Learned That Some Problems Require a Human Who Can Say “I’m Sorry” and Mean It

January 26, 2026

Artificial Intelligence, Blog, Business Strategy, Business Transformation, Customer Experience, Digital Ethics, Enterprise Technology, Human-Centric AI, Leadership, Technology Implementation, The Great AI Reckoning of 2026 Series, Workplace Innovation

Reading Time: 15 minutes – Margot Vance turned off her Customer Empathy Bot and discovered what 18 months of AI optimization couldn’t teach her: some problems require human wisdom.
The Great AI Reckoning of 2026: Part 1 – The Boardroom Hangover: Why Your $4M AI Investment Just Became 2026’s Accountability Crisis

January 1, 2026

AI ROI, Analytics, Blog, Change Management, Digital Transformation, Enterprise Innovation, Leadership, Mainstream Business Strategy, Management, Operational AI ROI, Technology Implementation, The Great AI Reckoning of 2026 Series

Reading Time: 17 minutes – When AeroStream’s AI chatbot hallucinated a zeppelin fleet, Director Margot Vance learned the hard truth: the 2024 AI hype cycle just hit 2026 reality.