Category: Human-Centric AI

The Great AI Reckoning of 2026: Part 8 – When Margot Vance Learned That Some Problems Require a Human Who Can Say “I’m Sorry” and Mean It

January 26, 2026

Artificial Intelligence, Blog, Business Strategy, Business Transformation, Customer Experience, Digital Ethics, Enterprise Technology, Human-Centric AI, Leadership, Technology Implementation, The Great AI Reckoning of 2026 Series, Workplace Innovation

Reading Time: 15 minutes – Margot Vance turned off her Customer Empathy Bot and discovered what 18 months of AI optimization couldn’t teach her: some problems require human wisdom.
Silicon Cliffside: Margot Vance and the 2026 AI Breaking Point

December 29, 2025

AI Implementation Gaps, AI ROI, AI Strategy and Implementation, Blog, Digital Transformation, Future of Business, Human-Centric AI, Operational AI ROI, Tech Debt, The Great AI Reckoning of 2026 Series

Reading Time: 2 minutes – Meet Margot Vance: the witty, weary hero of the 2026 AI Reckoning. Discover why this year is the “Scale or Fail” breaking point for corporate AI integration.